Smart Tickets
Real tickets created by Nova Auto‑Intake and agents · Srazzu
Role: OWNER🔔25
NEW
43
IN_PROGRESS
7
WAITING
0
RESOLVED
0
CLOSED
0
Ticket queue
| Ticket | Priority | Status | Contact | AI note | Actions |
|---|---|---|---|---|---|
| TCK-0049 Critical churn-risk conversation Retention · 6/26/2026, 12:04:18 PM | CRITICAL | NEW | Beta Churn Risk · launch-finalizer | Created by automation cmqnkcdwe0047q1wfgsuw45f2 | |
| TCK-0048 Critical churn-risk conversation Retention · 6/26/2026, 12:04:17 PM | CRITICAL | NEW | Beta Churn Risk · launch-finalizer | Created by automation cmqmd5o540047jlsqr6mqbw3m | |
| TCK-0047 Competitor mention retention alert Retention · 6/26/2026, 12:04:17 PM | CRITICAL | NEW | Beta Churn Risk · launch-finalizer | Created by automation cmqmcuiab000qijgrbpgy938x | |
| TCK-0046 Critical churn-risk conversation Retention · 6/26/2026, 12:04:17 PM | CRITICAL | NEW | Beta Churn Risk · launch-finalizer | Created by automation cmqmaagpr00476u6y41t27p4t | |
| TCK-0045 Critical churn-risk conversation Retention · 6/26/2026, 12:04:17 PM | CRITICAL | NEW | Beta Churn Risk · launch-finalizer | Created by automation cmql0apd20047v9xoyjcwp3pi | |
| TCK-0044 Critical churn-risk conversation Retention · 6/26/2026, 12:04:16 PM | CRITICAL | NEW | Beta Churn Risk · launch-finalizer | Created by automation cmqkv3ka8008pwysqtgbx9ans | |
| TCK-0043 Critical churn-risk conversation Retention · 6/26/2026, 12:04:16 PM | CRITICAL | NEW | Beta Churn Risk · launch-finalizer | Created by automation cmqkur8co0047wysqytgzgfzu | |
| TCK-0042 Critical churn-risk conversation Retention · 6/26/2026, 12:04:16 PM | CRITICAL | NEW | Beta Churn Risk · launch-finalizer | Created by automation cmqkksvmx0047nxyrbamioo41 | |
| TCK-0041 Competitor mention retention alert Retention · 6/26/2026, 12:04:16 PM | CRITICAL | NEW | Beta Churn Risk · launch-finalizer | Created by automation cmqj7q9jk0009ysuw0257lj62 | |
| TCK-0040 Churn-risk conversation detected Retention · 6/26/2026, 12:04:15 PM | CRITICAL | NEW | Beta Churn Risk · launch-finalizer | Nova detected cancellation/competitor language. Launch retention play. | |
| TCK-0038 Critical churn-risk conversation Retention · 6/26/2026, 11:10:04 AM | CRITICAL | NEW | Beta Churn Risk · launch-finalizer | Created by automation cmqnkcdwe0047q1wfgsuw45f2 | |
| TCK-0037 Critical churn-risk conversation Retention · 6/26/2026, 11:10:04 AM | CRITICAL | NEW | Beta Churn Risk · launch-finalizer | Created by automation cmqmd5o540047jlsqr6mqbw3m | |
| TCK-0036 Competitor mention retention alert Retention · 6/26/2026, 11:10:03 AM | CRITICAL | NEW | Beta Churn Risk · launch-finalizer | Created by automation cmqmcuiab000qijgrbpgy938x | |
| TCK-0035 Critical churn-risk conversation Retention · 6/26/2026, 11:10:03 AM | CRITICAL | NEW | Beta Churn Risk · launch-finalizer | Created by automation cmqmaagpr00476u6y41t27p4t | |
| TCK-0034 Critical churn-risk conversation Retention · 6/26/2026, 11:10:03 AM | CRITICAL | NEW | Beta Churn Risk · launch-finalizer | Created by automation cmql0apd20047v9xoyjcwp3pi | |
| TCK-0033 Critical churn-risk conversation Retention · 6/26/2026, 11:10:03 AM | CRITICAL | NEW | Beta Churn Risk · launch-finalizer | Created by automation cmqkv3ka8008pwysqtgbx9ans | |
| TCK-0032 Critical churn-risk conversation Retention · 6/26/2026, 11:10:03 AM | CRITICAL | NEW | Beta Churn Risk · launch-finalizer | Created by automation cmqkur8co0047wysqytgzgfzu | |
| TCK-0031 Critical churn-risk conversation Retention · 6/26/2026, 11:10:02 AM | CRITICAL | NEW | Beta Churn Risk · launch-finalizer | Created by automation cmqkksvmx0047nxyrbamioo41 | |
| TCK-0030 Competitor mention retention alert Retention · 6/26/2026, 11:10:02 AM | CRITICAL | NEW | Beta Churn Risk · launch-finalizer | Created by automation cmqj7q9jk0009ysuw0257lj62 | |
| TCK-0029 Churn-risk conversation detected Retention · 6/26/2026, 11:10:01 AM | CRITICAL | NEW | Beta Churn Risk · launch-finalizer | Nova detected cancellation/competitor language. Launch retention play. | |
| TCK-0026 Wants to evaluate competitor before renewal Retention · 6/21/2026, 9:07:21 AM | CRITICAL | NEW | Omar Hassan | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0025 Payment failed twice on checkout Billing · 6/21/2026, 9:07:21 AM | CRITICAL | NEW | Sarah Chen | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0022 Wants to evaluate competitor before renewal Retention · 6/20/2026, 12:58:24 PM | CRITICAL | NEW | Omar Hassan | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0021 Payment failed twice on checkout Billing · 6/20/2026, 12:58:24 PM | CRITICAL | NEW | Sarah Chen | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0018 Wants to evaluate competitor before renewal Retention · 6/20/2026, 11:38:09 AM | CRITICAL | NEW | Omar Hassan | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0017 Payment failed twice on checkout Billing · 6/20/2026, 11:38:09 AM | CRITICAL | NEW | Sarah Chen | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0014 Wants to evaluate competitor before renewal Retention · 6/19/2026, 2:10:38 PM | CRITICAL | NEW | Omar Hassan | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0013 Payment failed twice on checkout Billing · 6/19/2026, 2:10:37 PM | CRITICAL | NEW | Sarah Chen | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0010 Wants to evaluate competitor before renewal Retention · 6/19/2026, 11:45:06 AM | CRITICAL | NEW | Omar Hassan | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0009 Payment failed twice on checkout Billing · 6/19/2026, 11:45:06 AM | CRITICAL | NEW | Sarah Chen | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0006 Wants to evaluate competitor before renewal Retention · 6/19/2026, 11:35:31 AM | CRITICAL | NEW | Omar Hassan | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0005 Payment failed twice on checkout Billing · 6/19/2026, 11:35:31 AM | CRITICAL | NEW | Sarah Chen | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0002 Wants to evaluate competitor before renewal Retention · 6/19/2026, 6:56:52 AM | CRITICAL | NEW | Omar Hassan | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0001 Payment failed twice on checkout Billing · 6/19/2026, 6:56:51 AM | CRITICAL | NEW | Sarah Chen | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0028 Webhook setup question Technical · 6/21/2026, 9:07:21 AM | HIGH | NEW | Aisha Noor | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0024 Webhook setup question Technical · 6/20/2026, 12:58:24 PM | HIGH | NEW | Aisha Noor | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0020 Webhook setup question Technical · 6/20/2026, 11:38:09 AM | HIGH | NEW | Aisha Noor | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0016 Webhook setup question Technical · 6/19/2026, 2:10:38 PM | HIGH | NEW | Aisha Noor | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0012 Webhook setup question Technical · 6/19/2026, 11:45:06 AM | HIGH | NEW | Aisha Noor | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0008 Webhook setup question Technical · 6/19/2026, 11:35:31 AM | HIGH | NEW | Aisha Noor | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0004 Webhook setup question Technical · 6/19/2026, 6:56:52 AM | HIGH | NEW | Aisha Noor | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0050 Support issue detected from inbound message Support · 6/26/2026, 12:04:19 PM | MEDIUM | NEW | Beta Support User · launch-finalizer | Nova detected support intent. Triage and reply quickly. | |
| TCK-0039 Support issue detected from inbound message Support · 6/26/2026, 11:10:06 AM | MEDIUM | NEW | Beta Support User · launch-finalizer | Nova detected support intent. Triage and reply quickly. | |
| TCK-0027 Cannot export analytics report Support · 6/21/2026, 9:07:21 AM | MEDIUM | IN_PROGRESS | Dmitry Volkov | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0023 Cannot export analytics report Support · 6/20/2026, 12:58:24 PM | MEDIUM | IN_PROGRESS | Dmitry Volkov | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0019 Cannot export analytics report Support · 6/20/2026, 11:38:09 AM | MEDIUM | IN_PROGRESS | Dmitry Volkov | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0015 Cannot export analytics report Support · 6/19/2026, 2:10:38 PM | MEDIUM | IN_PROGRESS | Dmitry Volkov | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0011 Cannot export analytics report Support · 6/19/2026, 11:45:06 AM | MEDIUM | IN_PROGRESS | Dmitry Volkov | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0007 Cannot export analytics report Support · 6/19/2026, 11:35:31 AM | MEDIUM | IN_PROGRESS | Dmitry Volkov | Demo ticket created to show Smart Tickets and Churn Radar. | |
| TCK-0003 Cannot export analytics report Support · 6/19/2026, 6:56:52 AM | MEDIUM | IN_PROGRESS | Dmitry Volkov | Demo ticket created to show Smart Tickets and Churn Radar. |