Privacy Policy

We may process account details, workspace details, contacts, conversation messages, campaign metadata, web chat submissions, integration metadata, billing events, support requests, usage logs and AI-generated summaries.

We use data to provide the Srazzu platform, route conversations, generate AI drafts, score leads, create tickets/tasks, power automations, send notifications, process billing, improve reliability and support users.

When AI features are used, selected message context and workspace memory may be sent to configured AI providers to generate drafts, summaries, classifications or recommendations. Users are responsible for reviewing AI outputs before sending them externally.

Srazzu connects with third-party services such as Clerk, Stripe, Resend, Telegram, Vercel, Supabase and future WhatsApp/Twilio integrations. These providers process data according to their own terms and privacy policies.

We use access controls, environment secrets, HTTPS, database permissions and encryption for stored integration credentials. No internet service can be guaranteed perfectly secure, but we design Srazzu with security in mind.

Beta data may be retained while your workspace is active or as needed for security, billing, support and legal obligations. Deletion/export workflows should be finalized before broad public launch.

If you upload contacts or send campaigns, you are responsible for having proper consent and complying with applicable messaging, privacy and marketing laws.

Questions can be sent to privacy@srazzu.com.